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Ordering & Shipping Information
Can't Find What You Want?
Most buckskin clothing and accessories use style elements common to a particular
region and time period. If you want an item we don't currently offer "snail mail" us a
description and drawing (or photo) of what you want, along with your measurements, and we will quote you a price.
Similarly, we can weave your wampum designs, as well as our own (obviously) using the very old
double-thread method.
Buying Online
Yes, we have a way to order online. Until we find time to install, configure, fill in all product information,
and test a full site shopping cart, you can use PayPal. You no longer need a Paypal account to buy online - just to sell.
1. Send us an email including:
- All info you would put on the Order Form: your full name, street address & zip code, email address, and phone number
- Appropriate measurements from the Measurement Form for each item you want
2. Then go to Pay Pal's site, click on their
"Send Money" tab, fill in all requested information, including the total amount to send for products and shipping, and Send it.
Use our orders@gareneker.com for the "Email Address" to send the payment to.
Paypal will send a confirmation email to both of us. In turn, we will email you that we have received your order and payment.
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If You Prefer Mail Order
Some people still prefer Mail Order to buying online.
To print our Order Form simply go to that page and click on
your browser's [ Printer ] icon or use the [ File / Print ] menu sequence.
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Send Us Your Measurements
Nothing kinky intended here. Since we make rifle cases and buckskin clothing according to
your measurements you need to send us those measurements.
If ordering by mail order, print our Measurements form (like you did the Order Form above), fill in the appropriate
measurement boxes, and send it with your order. Or email the measurements if paying online through Paypal, as instructed above
under "Buying Online". When we get the
full shopping cart set up and tested we will also build a form for you to send us your measurements online instead of you having to format an email.
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Shipping
Rather than arbitrary percentage or dollar amounts like others use, we add shipping according
the actual weight of your order.
We typically ship by DHL or UPS "Ground" to U.S. addresses, and USPS "Global EMS" to non-U.S. addresses.
In either case a complete street address is needed for delivery.
Non-U.S. addressees should also include their full telephone number, in case the postal service
needs to call about delivery. Always include your email address, so we can notify you when your
order ships, or if we have questions about measurements.
Very Important! We do not have staff
keeping track of taxes and tariffs of all the various countries we sell to. Therefore, import taxes,
fees, and other costs of importing by non-U.S. addressees are the responsibility of the purchaser (if
they catch you).
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About Payment
Payments must be made in U.S. Currency. All
prices are stated in U.S. Dollars.
Other payment plans may sound better than "full payment", but you always pay the full amount
in one form or another before you get the product, whether it's to a store or a delivery person.
Yes, you have to be careful today. This is an industry of small dealers, most of whom will be in
business today and gone tomorrow when they learn it's not as easy, fun and profitable as they thought.
We've been doing this for about a quarter century; over 21 years at our current address. We wouldn't
have been around that long if we didn't provide quality workmanship and honest service.
We've made items in the past for a deposit or simply on "good faith". Then the client,
sometimes close friends, spent their money elsewhere, and could not pay for their order. As it is
there's very little income in this business. You have to love what you're doing. Like other
mail order and internet businesses, we are forced to ask full payment with your order (in U.S. dollars).
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Production & Delivery Time
Most of our products are hand crafted according to each client's measurements, design, etc.
Therefore, most can only be made after receiving an order. We cannot control when
we will receive a large number of orders or a number of large orders. Nor can we always
control availability of materials. For buckskin and rawhide there is only a limited quantity
available each year.
Please allow 3-4 weeks for delivery on U.S. orders for buckskin, rawhide, or wampum items. Orders from non-U.S. and non-Canadian clients will take about
1-2 weeks longer for delivery.
If we find it will take much longer, as in the winter when we and the tanneries have low or no
inventories, we will email you as soon as we know of possible delays. That's another reason we
need your email address. NO we do NOT use email to "spam" people.
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Return Policy
As we mentioned before, most of our products are "made-per-order"". Each item is
made for a specific individual. That's why we ask you to be careful in following
our measuring instructions and in taking those measurements.
It is unlikely we could ever find someone else of the exact size with the exact style and color
preferences without spending more on such a search than the item cost to make. Therefore,
unless we have made a mistake (we are human too) we cannot accept returned personalized items.
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Cancellation Policy
We will accept only written order cancellations ("snail mail" or email) with the following conditions:
- For ready-made products (e.g., canteens, bowls, herbs, etc.) an order or item may be cancelled if it has not already been shipped.
- For personalized products (e.g., buckskin items, wampum weaving, etc.) the order or item may be cancelled if we have not started
work on the item, such as cutting the hides, setting up the loom, and so on.
- On all cancelled orders eight percent (8%) of the amount paid by the client will be retained from any refund to cover our
costs of administrative time and bank fees and/or charges associated with the order being cancelled.
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